Delivery Information

What delivery options do I have?

We offer Standard Home Delivery :
We will deliver your parcel within 3-7 business days for national orders and 7-14 days for international orders, not excluding customs processing times. During high season, delivery might take a little longer. Please note that A | M is not responsible for any additional time incurred while your parcel is held at Customs.

For alternative delivery options, please contact your local Courier services.

Please note that your order is shipped from our A | M Studio in Dar es Salaam, Tanzania or Johannesburg, South Africa.

How can I track my parcel?

As soon as we start packing your order, we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded. You will also be able to track your order under ‘MY ORDERS’ when you log in at My Account.

Undelivered parcels

If the courier services are unable to deliver a package according to your chosen delivery option, it will automatically be returned to A | M Studio.

Import taxes and customs duties

Please note the prices on do not include local sales taxes or VAT. If the value of your order exceeds the toll-free limit in your market, extra fees might be applied for import taxes and custom duties upon delivery. A | M does not compensate these charges.
You can check with your local Customs Office for more information.

Bank fees

Please note that your bank might add additional fees for cross border payments. A | M does not compensate these charges.
You can check with your bank for more information.