Customer Care

Secure Payments

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We accept online card payment with MasterCard, VISA, PayFast, Barcode Scan or EFT and Mobile Money.

We will only take payment from your credit/debit card or PayFast when your order has been dispatched. The currency used is South African Rands, though the currency will be converted according from you area of purchase. All prices and product information on the Anissa Mpungwe Atelier store are subject to change and some garments are only available in selected seasons.

Security

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For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Barcode and Mobile Money. This means that your personal details are processed with a very high level of security. To make card purchases with us as secure as possible all information is sent in encrypted form using SSL (Secure Sockets Layer). This means that the information is passed through a secure connection and that your card details cannot be read by external parties.

EFT payment

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All EFT payments are dealt with by send your proof of payment to hello@anissampungwe.com with the relevant reference number in order for Anissa Mpungwe Atelier to process and dispatch the customer’s order. The type of payment with determine the time in which the order is dispatched.