We hope you will love everything that you order from us but if something isn't quite right, you have 14 days to send it back to us.

We’ll give you a credit note for your next purchase. We ask that items are returned clean, unworn and have all their tags on.

How to return:

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1. Package up your return securely (in original packaging where possible).
2. Visit a courier of your choice to book your return and print out a return label and schedule a pick up
3. You will cover the cost of your return. 
4. Await your Return Confirmation email, which we will send when we have processed your return.

Please note, it may take up to 14 -28 days to receive and complete your return depending on the service provider you choose.

Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.


Need further information regarding returns?

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Read more in our FAQ here.

When will you receive my return?

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Your return will take up to 14 -28 days to reach us and be processed, this does not include international orders. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.

When will I receive my refund?

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You do not want to purchase from us again, you can expect your refund to be processed within 28 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.

Card Payment - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).

Other forms of payment - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.

If you haven't received your return or refund confirmation from us, please get in touch, hello@anissampungwe.com.