Terms and Conditions
1. General
1.1
The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as “you”) with Anissa Mpungwe Atelier at the Anissa Mpungwe Atelier website, mobile website or via telephone (jointly referred to as “www.anissampungwe.com”).
1.2
By using www.anissampungwe.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the “Terms”). Please read our Terms and Conditions carefully before placing any orders on anissampungwe.com.
1.3
In order to shop on www.anissampungwe.com, you must be at least 18 years old and not under guardianship. You must also have a residential address in South Africa to make an order.
1.4
The Anissa Mpungwe Atelier website only offers products that we have in stock and that are published on www.anissampungwe.com. The inclusion of these products does not mean that they will be available at any time. We reserve the right to discontinue any product at any time.
1.5
We may modify the Terms and Conditions from time to time. The version of the Terms that will apply to your order will be those on www.anissampungwe.com at the time you place your order. If you do not agree to any change to the Terms and Conditions then please immediately stop using the website.
2. Prices and Delivery Charges
2.1
The prices displayed on www.anissampungwe.com do not include a delivery charge. Anissa Mpungwe Atelier is not VAT registered. If the VAT rate applicable on the date of the order is changed after the order has been made, the change will be reflected in the price of items without you being notified.
2.2
The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. If we are unable to deliver your order in full and have to make more than one delivery, there will be an additional charge for any subsequent deliveries.
3. Ordering/ Conclusion of Contract
3.1
The ordering options available to you are via www.anissampungwe.com. For more information on how to order, please visit our Customer Care page.
3.2
Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know as soon at the earliest chance. If we have already received payment for this order, we will attempt to refund the applicable amount using the same method used to make the payment. Sometimes alternative arrangements may be necessary, in which case our Customer Service representatives will contact you to settle the refund.
3.3
If you have requested a made to measure order item, please note payment is non refundable as the item materials would have been cut and made for you especially. However as our customer you can alter the sizing, where possible, if the item is slightly ill fitting. We will however not change the design.
4. Delivery
4.1
Anissa Mpungwe Atelier will take the greatest of care to be as accurate as possible when receiving and dispatching orders. We always endeavor to deliver your order to a residential address or pick-up location. Please note, we only ship to home or office addresses and not to P.O. Box addresses.
4.2
Anissa Mpungwe Atelier will dispatch the approved orders as quickly as possible and in the order that they have been received. Delivery normally takes about 3 – 7 working days (Monday – Friday) from the time of placing the order. However if the order is from outside the country it can take 2-3 weeks.
Delivery times may vary depending on where the order is to be delivered. Occasional delays may occur during peak periods or in the case of unexpected events. At the latest, orders will be delivered within a thirty day window from placing the order. In the unlikely event that your delivery time exceeds 30 days, you may cancel your order.
4.3
Before you place your order, you will be informed of the expected delivery details. Shipping fees will be displayed at the checkout.
If you have given us your email address, you will receive a confirmation with your expected delivery details.
4.4
If your order does not arrive by the scheduled date, please contact our Support team.
5. Withdrawal of Order
5.1
You have the right to cancel or return your purchases within a period of 7 calendar days after the day of delivery of the goods, which means that you are allowed to change your mind and send back the goods you have received, without any obligations from your side, apart from the return shipping fees.
If you have been charged for the items, you will receive a refund which will exclude Anissa Mpungwe Atelier standard delivery costs and exclude the cost of the return of the items, should such a return cost have been generated.
If you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded.
5.2
If you wish to cancel or return your order, please provide us with notice in writing either by post, preferably by using the pre-printed return form in your parcel, or via email us, hello@anissampungwe.com. You can also fill in and submit the standard form issued by your local Consumer Rights Authority. In each case, it must be sent within the 7 day period as outlined in section 5.1 above. After this, you then have an additional 7 day period to return the items to us as set out in section 6 (Returns) below. We will then provide a refund, attempting to use the same method that you used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance). We will do this as soon as possible! At the latest, the refund will be given within 14 days of receiving your notice of cancellation, as long as we have received the items or evidence of you having sent them back. Another payment method may be used for the refund, provided that you consent to such change.
This will not generate any additional charges.
5.3
If the item you have received is faulty, please notify us as soon as possible and return the item in accordance with section 6 (Returns) below. For any items that we do find to be faulty, we will always provide a full refund. The provisions outlined herein do not limit any applicable statutory rights.
6. Returns
6.1
Anissa Mpungwe Atelier guarantees either a full refund or to replace any items in accordance with section 5 (Withdrawal of Order). All we ask is for you to treat the product and its packaging with care - please return items undamaged and unused, with all Anissa Mpungwe Atelier labels and tags intact. This means that the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on).
6.2
When we have approved your returned item, the return cost will be deducted from your refund. Please remember that financial responsibility for the return is yours until it reaches us. All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund. For faulty items Anissa Mpungwe Atelier will make a full refund to you as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the items.
Place return label and attach to the outside of the parcel, making sure that you cover the original address label. Please note that for returns, parcel dimensions should not exceed 46 x 45 x 61cm, and a maximum weight of 2kg, so we suggest that you use the original packaging if possible.
Please hand the parcel with your courier. You are liable for damage to the garments until we receive them at our warehouse, so in case of a dispute, we recommend that you keep the collection point receipt as proof of postage.
You will find more detailed information on our returns process in our Shipping and Returns section on www.anissampungwe.com
6.3
Please send your items to be returned with your courier company or pick-up point location, as outlined in 5.2 above.
7. Payment Methods
You can pay for your goods in various ways as set out below.
7.1
Credit card or debit card
You can enter your payment details at the time that you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will be immediately reserved on your card but will not be debited until the goods have been dispatched. Anissa Mpungwe Atelier reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.
7.2
PayFast
When paying by PayFast, Anissa Mpungwe Atelier reserves the right to check the validity of the PayFast account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. Anissa Mpungwe Atelier reserves the right to deny any purchase. Your PayFast account will only be debited after your order has been dispatched from the studio. The currency used is Rands VAT is not included in all our prices and will not be updated on the online store when you select your shipping country.
7.3
We accept gift cards and merchandise cards as forms of payments via the Anissa Mpungwe Atelier website.
7.4
Please note, we do not accept cash or cheques.
8. Our Liability
8.1
Nothing in these Terms shall exclude or limit our liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.
8.2
Anissa Mpungwe Atelier is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.
8.4
Our maximum liability to you for any loss or damage arising in connection with your order on the Anissa Mpungwe Atelier website shall be limited to the total price of your order.
9. Colours
9.1
We have made every effort to display as accurately as possible the colours and composition of our products that appear on www.anissampungwe.com. If there are colour differences between the colours shown on the website on your computer and the actual colours of the garments, this may be due to the colour reproduction on your computer.
10. Guarantee
10.1
If there are faults or defects in the items that you have purchased from the Anissa Mpungwe website, we abide by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, excluding damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.
11. Severance
11.1
If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.
12. Ownership of Rights
12.1
All intellectual property rights, such as trademarks and copyrights on the Anissa Mpungwe Atelier website remain with Anissa Mpungwe Atelier. Any use of the Anissa Mpungwe Atelier website or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Anissa Mpungwe Atelier.
13. Company Information
Anissa Mpungwe Atelier falls under close corporations regulation has its office in Johannesburg. Anissa Mpungwe Atelier, The Tee Cabinet, Featuring, AM Gazette are brands under Loin Cloth and Ashes.
Company Registration number: 2008/092088/23
Email us: hello@anissampungwe.com
Postal address for letters (you can send garments to this address):
80 Bogey Street
Waterkloof Heights
Pretoria
South Africa
0181